Account Director

Account Management United States

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Description

Position at Fingerpaint Medical

Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.

Fingerpaint Group’s medical communications solutions, Fingerpaint Medical, help pharmaceutical and biotech companies communicate complex scientific data effectively, enabling healthcare providers to make informed decisions that advance patient care. Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas.

Objectives of this role:

The Account Director is a leader responsible for the comprehensive health and growth of their client accounts. This role is the primary strategic partner to the client and a key mentor to the account teams. You will drive high-level strategic planning, financial oversight, and organic business growth while ensuring all creative and scientific outputs are exceptional. This role requires an entrepreneurial mindset and a proven track record of managing profitable accounts.

 

Duties and Responsibilities:

Client & Strategic Management

  • Serve as the main strategic partner to clients, guiding strategic communications to align with their best interests.
  • Has clear understanding of client’s competitive market, therapeutic area, and strengths/weaknesses of the product(s) and pulls understanding through enhanced tactical execution and planning
  • Lead and advise the account teams on developing and presenting new business proposals, including the incorporation of innovative solutions.
  • Oversee the overall health of the client relationship, frequently meeting to discuss project direction and strategic goals.
  • Identify and secure opportunities to expand agency business within and across existing accounts.
  • Review and approve all project briefs and content, ultimately ensuring all creative and scientific output is on strategy, on message, and exceeds client expectations.

    • Financial & Business Oversight

    • Lead the forecasting process for all assigned accounts, ensuring profitability and controlling costs.
    • Accountable for the creation and management of annual client budgets.
    • Manage the financial health of the account, monitoring revenue, write-offs, and other concessions to ensure profitability.
    • Independently develops financial reports and processes when needed; has the ability to reach account financial goal(s) set by senior management; provides clear, frequent, and timely updates to BU leadership/senior Client Services, including trends in metrics (ie, forecasting, billability, resource management, etc).
    • Actively identify and follow up on organic growth and new business leads as time permits.
    • Comfortably challenges clients to ensure successful project and strategic outcomes; coaches team to adapt as well to ensure successful partnership

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      Personnel & Team Leadership

      • Manage, develop, and train the account team, ensuring high-quality output and staffing efficiencies.
      • Provide clear direction and mentorship to junior Client Services team members.
      • Ensure the team follows all agency processes and collaborates effectively across departments.
      • Demonstrate the ability to use strategic thinking and sound judgement to coach the team through difficult and challenging situations.
      • Collaborate with other account directors to maintain a consistent approach across all teams where possible.
      • Conduct annual performance reviews and identify developmental opportunities for team members.

        • Agency & Growth

        • Maintain a deep understanding of the client's strategic business plans and the science behind their products to provide informed direction.
        • Actively identify and follow up on organic growth and new business leads.
        • Support new business efforts by assisting with the development and delivery of client pitches and RFPs. 
        • Possess a strong working knowledge of management platforms and provide direction to account teams (i.e., Datavision, PubStrat, Veeva, etc).

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          Qualification Requirements

          • Education: Bachelor’s degree (minimum), preferably in health sciences, marketing, or communications field; an advanced degree (PharmD, BSN, PhD, MS, MBA) is a plus.
            • Experience: 7-10+ years of pharmaceutical and/or medical communications agency experience.
              • Skills:
                • Extensive experience with estimating costs, developing budgets, and managing project finances. 
                • In-depth knowledge of the pharmaceutical and agency industries.
                • Prior supervisory experience and the ability to mentor and motivate a team.
                • A thorough understanding of communications planning, branding, and scientific messaging.
                • Strong analytical and problem-solving skills, with the ability to monitor competitor and industry developments.
                • Superior oral and written communication skills, with excellent presentation and interpersonal abilities.
                • Significant experience with and knowledge of digital projects.
                • Analytical mind-set with great problem-solving abilities. 
                • Proficient in Microsoft Word, Excel, and PowerPoint.
                • Ability to travel at least 1-2 times per quarter to meet with clients.

                  • Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.

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